Frequently Asked Questions
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About SuperDuper
How does SuperDuper work?
You connect your Gmail account, and SuperDuper reads through your family-related emails -- including attachments, PDFs, and links to public web pages. It pulls out the stuff that matters (practice schedule changes, permission slip deadlines, picture day, school breaks, academic milestones) and organizes it by child, by date, and by urgency. No manual entry required.
Does SuperDuper read attachments and links in emails?
Yes, all of it. SuperDuper opens attachments (PDFs, spreadsheets, Word docs, images -- any file format), follows links to publicly accessible web pages, and reads the content. So if a school newsletter says "click here for the full schedule" or a coach attaches a 10-page tournament bracket as a PDF, SuperDuper digs into all of it. The only thing it can't access is content behind a login, like a parent portal that requires a password.
Privacy & Data
What is support access?
Support access is a toggle in your Settings that lets our support team temporarily view your dashboard when you need help troubleshooting. It's completely optional, you control it, and you can turn it off anytime. It's separate from sharing with your team, which is for sending an activity to other parents or coaches.
Does SuperDuper track me for advertising?
SuperDuper uses anonymized install and engagement data to measure the effectiveness of its own ad campaigns — not to show you ads or share your information with advertisers. On iOS, Apple will prompt you for permission the first time you open the app. You can change your preference at any time in Settings → Privacy inside the app, or in your device's Settings → Privacy & Security → Tracking.
Connections
Will SuperDuper pull in all my Google Calendars?
Only the ones you choose. Most people have more than one — a personal calendar, a shared family calendar, separate calendars for each kid's activities, maybe a work calendar you don't want in the mix.
In Settings > Connections, you'll see every calendar on your Google account. Toggle on the ones you want SuperDuper to see. Toggle off the ones you don't. At least one calendar has to stay selected.
If you and your partner share a family calendar, both of you can connect it. SuperDuper reads it from either side and uses it to detect conflicts across both of your schedules.
Discovery didn't find my family. What should I do?
If discovery doesn't find your children — or if you stop it before it finishes — you'll land on a manual-entry screen where you can add them by hand. From there, there's a "Try discovery instead" link if you'd like to let discovery run after all.
Discovery works best when the Gmail account you connected receives emails from your kids' schools, coaches, or activity organizers. If those emails land in a different account, try connecting that one instead.
Using the App
What does "Improve Relevancy" do?
Improve Relevancy is how you tell SuperDuper it got something wrong. Maybe it tagged an event to the wrong kid, or surfaced something that's not relevant to your family. Tap the three-dot menu on any item, choose "Improve relevancy," and let it know. SuperDuper learns from your corrections and gets better over time.
What does "Provide Feedback" do?
Provide Feedback is in the three-dot menu on any item or matter. Use it to send a note directly to the SuperDuper team about a specific item — useful when the issue doesn't fit the structured options in Improve Relevancy, or when you just want to flag something for us.
Unlike Improve Relevancy, which makes immediate changes to your dashboard, Provide Feedback goes straight to the team. Your dashboard stays as-is until we follow up.
What's the difference between Events, Tasks, and FYIs?
Events have a date — and a time when one is known, like "Soccer practice, Thursday at 4pm." When the source doesn't specify a time, the event shows as "All day." You can add them to your Google Calendar.
Tasks are things you need to do, like "Submit permission slip by Friday." Check them off when you're done.
FYIs are just information. No action needed. Things like "School will be closed for teacher development day." Mark them as seen when you've read them.
When do I get push notifications?
Push notifications go out for items that are both urgent and time-sensitive — a practice cancellation, a last-minute schedule change, a deadline that just arrived. Routine items like general newsletters and low-priority FYIs don't trigger a notification. You need the iOS or Android app installed to receive them; push notifications aren't available on the web.
Learn more about push notifications, or download for iPhone / download for Android.
What are art styles?
Your dashboard gets a visual theme. Pick one during setup, or change it anytime from Settings > Art Style. Every matter's header image and the illustrations across the app render in the style you chose.
Styles include Storybook, Comic Book, Construction Paper, High Fantasy, Tiny World, Nostalgia, Curiosities, Marker Slam, Chalkboard, Sticker Book, Pinboard, and 16-bit. You can also pick Random to mix them up.
It's a fun detail, not a functional one. Your schedule works the same either way.
Troubleshooting
Something is missing from my dashboard. What should I do?
Start by checking Activity — tap the search bar and look for it there. Activity contains everything SuperDuper has ever processed, so if it's anywhere in the system, that's where you'll find it. If it's not there, the most common reason is that the information was never sent by email — it might live in a team app like TeamSnap, a group text, or was communicated in person. For a full walkthrough, see our Something's Missing troubleshooting guide.
Can SuperDuper read schedules from apps like TeamSnap or GameChanger?
Sometimes, yes. Many team apps (like TeamSnap) send event reminders and schedule updates by email, and SuperDuper picks those up just fine. But features that stay inside the app -- like in-app chat or schedule changes that don't trigger an email -- won't come through.
The fix: turn on email notifications in the app's settings. You can ignore those emails in your inbox, but they'll feed SuperDuper everything it needs. Most platforms offer this somewhere in their notification preferences.
Using a platform we don't handle well yet? Let us know -- we're always adding support for new integrations.
I can see an email in my inbox, but SuperDuper didn't pick it up. Why?
A few possibilities: the email might be from a sender SuperDuper doesn't recognize as family-related yet, it might have arrived before you connected your Gmail (SuperDuper only backfills the last 30 days), or it might have been processed but assigned to a different child. Check Activity first and search for keywords from the email. If it's truly missing, using Improve Relevancy on similar items helps SuperDuper learn to recognize them in the future. You can also try forwarding the email to yourself — SuperDuper will process it on the next sync.
How do I add something that wasn't sent by email?
Forward it to yourself. Send an email to your connected Gmail with the details, and SuperDuper picks it up just like any other message. You can also take a photo of a paper flyer, a sign at school, or a printed schedule and email it to yourself -- SuperDuper reads images too. It works with any format: PDFs, screenshots, photos, you name it.
SuperDuper put something under the wrong child. How do I fix it?
Tap the three-dot menu on the item, choose "Improve relevancy," and select "Wrong kid." Pick the right child from the list and you're done. SuperDuper doesn't just fix that one item — it learns from your correction and updates how it assigns similar items going forward. Learn more about improving relevancy
Something on my dashboard is wrong. How do I fix it?
Two ways. For simple things (wrong child, not relevant), tap the three-dot menu and choose "Improve relevancy." For anything more specific — wrong date, wrong time, wrong details — tap the chat bubble and tell SuperDuper what's off. Something like "@superduper this practice is at 4pm, not 3pm" is all it takes. Learn more about making corrections
What is the @superduper chat?
It's the chat bubble on your dashboard and on individual items. Tap it, type @superduper followed by whatever you need, and SuperDuper handles it. You can correct dates, rename items, merge duplicates, reorganize your dashboard, or just ask a question about your schedule. Think of it as texting a really organized friend. Learn more about chatting with SuperDuper
Can I rename or reorganize items on my dashboard?
Yes. Tap the chat bubble and tell SuperDuper what you want. "@superduper rename this to Emma's Spring Soccer" or "@superduper move this to the soccer group" or "@superduper split this into separate events." You can rename, group, split, merge, and reorganize anything on your dashboard using chat. Learn more
SuperDuper shows the wrong date for an event. What happened?
The most common reason is that the source email had the wrong date — a teacher typo, an outdated schedule, or a newsletter error. SuperDuper trusts what it reads. The good news: you can fix it instantly. Tap the chat bubble on the item and say something like "@superduper this should be March 17, not March 10." SuperDuper also flags inconsistencies when it spots them, like conflicting dates from different emails. Learn more about fixing errors
Account
How do I sign in?
You can sign in with either Continue with Google or Continue with Apple. Both do the same thing — they create or unlock your SuperDuper account using your Google or Apple identity.
A few things worth knowing:
- Signing in is not the same as connecting Gmail or Google Calendar. Sign-in proves who you are. Connecting Gmail and Calendar happens later and gives SuperDuper access to read your inbox and see your calendar. You can use the same Google account for both, but they're two separate permissions.
- Use one method consistently to stay in the same family. If you signed in with Google the first time but later tap "Continue with Apple," SuperDuper will see that as a different person and create a new account with an empty family. Use whichever one you started with.
- Using the same email for both is fine. If your Apple ID and your Google account share the same email address, signing in with either takes you back to the same family account. SuperDuper matches on the email underneath.
- "Hide My Email" (Apple) has a catch. If you pick Apple's hide-my-email option, Apple gives SuperDuper a private relay address like
abc123@privaterelay.appleid.cominstead of your real email. It still works, but your family's display name will default to something cryptic — and because that relay address is different from any Google email you have, it'll count as a separate account. If you previously signed in with Google, Apple's hidden email will land you in a different (empty) family instead of the one you already set up.
How do I invite my partner or co-parent?
Go to Settings and look for "Invite Parents & Caregivers." Enter their email and name, and they'll get an invitation to join your family's dashboard. They can connect their own Gmail too, so SuperDuper gets the full picture from both inboxes. A family account supports up to 5 people total.
Can I remove a child or caregiver from my family account?
Yes. In Settings, you can remove a child, remove a co-parent or caregiver, or leave the family account yourself. Find the person under your family members list and tap Remove.
If you remove a child, items assigned only to that child move to trash. Items shared with other children are unaffected. If you're leaving the account yourself, that option is in Settings too. The last adult on an account can't leave — if you're the only caregiver, use the account deletion option at the bottom of Settings instead.