Check Where You're Looking

The item might already be in SuperDuper -- just not where you expect. Before anything else, try these quick checks:

  • Check Activity first. Tap Activity and search for it. Activity is the firehose -- everything that's come through ends up here. If it's anywhere in SuperDuper, you'll find it here.
  • Check Explore. If SuperDuper found the item but wasn't sure your family is committed to it, it may have landed in Explore instead of For You.
  • Check your filters. If you're filtering by a specific child, the item might be hidden because it's assigned to a different child -- or hasn't been assigned yet.
  • Check the right child. If the item is there but tagged to the wrong kid, that's an easy fix. Tap the three-dot menu, choose Improve relevancy, and select "Wrong kid." Learn more about improving relevancy.
Tip

Start with Activity. If you can find it there, the problem is just about where it's showing up -- not whether SuperDuper has it.

Was It Sent by Email?

SuperDuper reads your Gmail. If a schedule never made it to your inbox, SuperDuper won't have it. But the answer is often "it depends" rather than a flat no.

Team apps: sometimes yes, sometimes no

Many team platforms like TeamSnap, GameChanger, SportsEngine, and BAND send event reminders and schedule updates by email. SuperDuper picks those up just fine. But features that stay inside the app -- like in-app chat, or schedule changes that don't trigger a notification -- won't come through.

The fix: turn on email notifications in the app's settings. You can completely ignore those emails in your inbox, but they'll feed SuperDuper everything it needs.

Tip

Most team apps have an email notification setting buried in their preferences. Even if you've turned them off to reduce inbox noise, it's worth turning them back on. SuperDuper reads them so you don't have to.

Things SuperDuper can't see

  • Text messages or group chats -- a coach texting the schedule to a group chat won't show up in your inbox.
  • Verbal communication -- if the coach announced it at practice, there's no email for SuperDuper to find.
  • A different parent's email -- the schedule may have been sent to your co-parent's inbox, not yours.
  • Login-protected portals -- SuperDuper follows links in emails and reads the page, but only if it's publicly accessible. If the schedule is behind a login (like a school parent portal), SuperDuper can't get through.
Note

If the schedule only lives in a text thread or was communicated verbally, you can still get it into your dashboard. See the section below on forwarding.

Using a platform that we don't handle well yet? Drop us a line -- we're always adding support for new integrations and your request helps us prioritize.

If the schedule was sent by email but to your co-parent, having both parents connect their Gmail gives SuperDuper the full picture. Learn how to invite your co-parent.

Is the Right Gmail Connected?

Quick check -- make sure the Gmail account that receives these emails is the one connected to SuperDuper.

  • Go to Settings > Connections to see which account is connected.
  • If your school or sports emails go to a different Gmail address, you'll need to connect that one too.
  • You can connect more than one Gmail account.

Learn more about connecting Gmail.

Check Your Children's Profiles

SuperDuper uses your children's profiles to match items to the right kid. If a child or activity is missing from their profile, SuperDuper might not recognize related emails.

  • Go to Settings > Children.
  • Make sure each child is listed with their correct name, school, and activities.
  • If soccer isn't listed as one of your child's activities, add it -- this helps SuperDuper recognize future emails about it.
Tip

Adding an activity to your child's profile doesn't create events -- it just helps SuperDuper know what to look for in your emails.

Was It Accidentally Removed?

A few things could have happened:

  • Check Trash. Go to Activity, tap the Trash tab. If you or your co-parent deleted it, it'll be there for 30 days. You can recover it with one tap.
  • Check if you gave feedback on it. If you previously marked similar items from this sender or topic as not relevant, SuperDuper may have learned to deprioritize them. You can always adjust this through Family Preferences.
  • Check if it was marked as Done. Events that have already passed automatically move to Done. Tap Activity > Done to check.

Forward It to SuperDuper

If the schedule was sent by email but SuperDuper didn't pick it up, or if you received it through another channel and want to get it into your dashboard, forward it to yourself. SuperDuper reads everything in your connected Gmail, including forwarded messages.

  • Forward an email -- just forward it to your connected Gmail address. SuperDuper will process it on the next sync.
  • Copy from a text or app -- paste the details into an email and send it to yourself.
  • Snap a photo -- your kid brought home a paper flyer? Saw a sign at school about a new program? Take a photo and email it to yourself. SuperDuper reads images, so it'll pull out the dates, times, and details automatically.
Tip

Pull down to refresh your dashboard after forwarding. It usually takes just a minute or two for new items to appear.

Remember

SuperDuper reads attachments (PDFs, spreadsheets, any file format), follows links to public web pages, and reads images. So if you forward something with an attached schedule or a link to the full newsletter, SuperDuper will dig into all of it.

Found it, but it's wrong?

If the item is on your dashboard but the details are incorrect (wrong date, wrong time, wrong info), that's a different problem. Head over to Fixing Something Wrong for how to make corrections — including using the @superduper chat to fix anything in plain language.

If you've tried everything above and you're still not seeing what you expect, get in touch. We're happy to look into it with you.