If you’re expecting to see something on your dashboard and it’s not there, you’re in the right place. Let’s walk through the most common reasons and how to fix each one.
The item might already be in SuperDuper – just not where you expect. Before anything else, try these quick checks:
Start with Activity. If you can find it there, the problem is just about where it’s showing up – not whether SuperDuper has it.
SuperDuper reads your Gmail. If a schedule never made it to your inbox, SuperDuper won’t have it. But the answer is often “it depends” rather than a flat no.
Many team platforms like TeamSnap, GameChanger, SportsEngine, and BAND send event reminders and schedule updates by email. SuperDuper picks those up just fine. But features that stay inside the app – like in-app chat, or schedule changes that don’t trigger a notification – won’t come through.
The fix: turn on email notifications in the app’s settings. You can completely ignore those emails in your inbox, but they’ll feed SuperDuper everything it needs.
Most team apps have an email notification setting buried in their preferences. Even if you’ve turned them off to reduce inbox noise, it’s worth turning them back on. SuperDuper reads them so you don’t have to.
If the schedule only lives in a text thread or was communicated verbally, you can still get it into your dashboard. See the section below on forwarding.
Using a platform that we don’t handle well yet? Drop us a line – we’re always adding support for new integrations and your request helps us prioritize.
If the schedule was sent by email but to your co-parent, having both parents connect their Gmail gives SuperDuper the full picture. Learn how to invite your co-parent.
Quick check – make sure the Gmail account that receives these emails is the one connected to SuperDuper.
Learn more about connecting Gmail.
SuperDuper uses your children’s profiles to match items to the right kid. If a child or activity is missing from their profile, SuperDuper might not recognize related emails.
Adding an activity to your child’s profile doesn’t create events – it just helps SuperDuper know what to look for in your emails.
A few things could have happened:
If the schedule was sent by email but SuperDuper didn’t pick it up, or if you received it through another channel and want to get it into your dashboard, forward it to yourself. SuperDuper reads everything in your connected Gmail, including forwarded messages.
Pull down to refresh your dashboard after forwarding. It usually takes just a minute or two for new items to appear.
SuperDuper reads attachments (PDFs, spreadsheets, any file format), follows links to public web pages, and reads images. So if you forward something with an attached schedule or a link to the full newsletter, SuperDuper will dig into all of it.
If the item is on your dashboard but the details are incorrect (wrong date, wrong time, wrong info), that’s a different problem. Head over to Fixing Something Wrong for how to make corrections — including using the @superduper chat to fix anything in plain language.
If you’ve tried everything above and you’re still not seeing what you expect, get in touch. We’re happy to look into it with you.