Fixing Something Wrong
SuperDuper pulls information straight from your emails, and most of the time it’s accurate. But sometimes things come through that need fixing – a wrong date, an outdated detail, or something assigned to the wrong kid. Here’s how to handle it.
Why Something Might Be Wrong
Before fixing something, it helps to understand why it’s wrong in the first place. A few common reasons:
- The source email had an error. This is more common than you’d think. A teacher types the wrong date, a coach sends an outdated schedule, or a newsletter has a typo. SuperDuper trusts what it reads – if the email says Spring Break starts March 10th, that’s what your dashboard will show, even if it’s actually March 17th.
- The information changed. A practice got rescheduled, but the update was sent as a reply buried in a thread, or communicated through a different channel.
- SuperDuper misread the details. Occasionally, SuperDuper gets a date, time, or assignment wrong when the email was ambiguous or unusually formatted.
- It’s assigned to the wrong child. When multiple kids are involved in similar activities, SuperDuper might mix up who belongs to what.
If the source email itself was wrong, that’s not a SuperDuper bug – but you can still fix it. SuperDuper will update your dashboard based on your correction, regardless of what the original email said.
Quick Fix: Improve Relevancy
For straightforward issues, the Improve Relevancy option in the three-dot menu is the fastest path.
Improve Relevancy works best for:
- “This isn’t relevant to my family” – removes it and teaches SuperDuper to skip similar items
- “This is assigned to the wrong child” – reassign it right there
- “Something else” – describe the issue in a free-text field
For the full guide, see Improving Relevancy.
But for anything more specific – correcting a date, fixing event details, renaming something, or reorganizing your dashboard – there’s a better tool.
The Power Move: Chat with SuperDuper
This is the most flexible way to fix anything on your dashboard. Tap the chat bubble on any item and tell SuperDuper what’s wrong in your own words.
- “@superduper Spring Break is actually March 17-21, not March 10-14”
- “@superduper this practice moved to 5pm”
- “@superduper this game was cancelled”
- “@superduper the location is wrong – it’s at the North campus gym”
SuperDuper reads your message, makes the correction, and updates your dashboard. You can fix dates, times, locations, details, child assignments – anything. And you don’t need any special format. Just describe what’s wrong like you would in a text message.
Tap the chat bubble directly on the item you want to fix. That way SuperDuper already knows what you’re talking about, and you can skip the context.
For everything else you can do with chat – renaming, grouping, splitting, removing duplicates, asking questions – see Chatting with SuperDuper.
When SuperDuper Flags Inconsistencies
SuperDuper doesn’t just accept everything at face value. When it spots conflicting information, it’ll flag it for you.
Things SuperDuper catches:
- Conflicting dates from different sources. If the school newsletter says Spring Break starts March 10th but the district calendar says March 17th, SuperDuper will surface both and let you know they don’t agree.
- Date and day mismatches. If an email says “Monday, March 20th” but March 20th is actually a Tuesday, SuperDuper flags the discrepancy so you can verify which is correct.
- Updated information. When a newer email contradicts an older one (like a rescheduled practice), SuperDuper highlights the change so you don’t miss it.
When you see a flagged inconsistency, tap into it to see the conflicting details. You can then use chat or Improve Relevancy to confirm which version is correct.
Tracking Down the Source
Every item on your dashboard shows where it came from. Tap into any item and you’ll see the source email – the subject line, the sender, and when it was received.
This is useful when something seems off:
- Check if the source email was wrong. If the teacher sent incorrect dates, you’ve found the root cause. Fix it in SuperDuper using chat, and optionally flag it with the school.
- See when the information was last updated. If the item is based on an old email and there’s been an update since, you’ll know.
- Confirm which email SuperDuper used. If you’ve received multiple emails about the same thing, you can see which one SuperDuper relied on.
If you’ve received a correction email that SuperDuper hasn’t picked up yet, give it a few minutes or pull down to refresh your dashboard.
Source: https://superduperlabs.com/help/making-corrections/