Sometimes our support team needs to see what you see to help troubleshoot an issue. This setting gives you full control over when that happens.
There’s a toggle in your Settings called “Allow support access.” When you turn it on, our support team can view your family dashboard. This helps us see exactly what you’re seeing so we can diagnose issues faster.
It’s completely optional. It’s off by default, and it stays off until you decide to turn it on.
Turning it on (or off) takes one tap:
That’s it. One tap on, one tap off. No confirmation screens, no hoops to jump through.
When you enable this, our support team can see your dashboard view only. That includes your items, events, tasks, and FYIs – the same things you see when you open the app.
Here’s what support cannot see:
You’re always in control. Turn this off anytime and our access is revoked immediately.
Turn this on when you contact support about something specific, like:
Once your issue is resolved, you can turn it back off. Or leave it on if you prefer – it’s entirely up to you.